Text Analytics

Collaborate. Interact. Learn.
Business Leaders { CX } Breakfast

Join business leaders and collaborate, interact with and learn from their recent CX implementations using SAP Solutions. Hear from key speakers Michelle Lucas (Lion Beverages), and David Williams (Metcash) as well as key executives from SAP Customer Experience (CX). The fourth industrial revolution is set to change the business landscape, and companies that are

By |2018-09-25T03:18:06+00:00August 29th, 2018|Events|

Touch Point Optimisation: Using Text Analytics to build Positive Customer Experience

In this article, we will discover how we can build a touchpoint optimisation strategy utilising speech to text, natural language processing, sentiment analysis, Marketing Automation and CRM. Customer Experience (CX) is the sum of interactions between an organisation and its customers over the duration of the entire customer lifecycle. The two main areas of

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Join business leaders and learn from their recent CX implementations using SAP Solutions. Hear from key speakers Michelle Lucas (Lion Beverages), and David Williams (Metcash) as well as key executives from SAP Customer Experience (CX).

Collaborate. Interact. Learn.

RESERVE YOUR PLACE