Customer Relationship

Delivering Redundancy – how to design yourself out of a job.

There are so many ways to measure if a project was successful, my preferred measure of project success is ‘redundancy’. Not the redundancy which spirals your life into unemployment and financial trauma, nor the redundancy of incumbent systems (although that’s sometimes desirable too!). But this redundancy surrounds the shelf life of the consultant and

The Power of Dynamics – Proving it’s not “Just a CRM”

As Dynamics 365 Consultants, it is our duty to understand and truly know our respective product areas - this comes with education and experience. Then, we must use this knowledge to guide our Customers and users in how Dynamics can be leveraged for them to overcome their challenges and reach optimal business results.  However,

Device Technologies celebrates a phenomenal 10 year partnership with SAP and Bluleader

On 2nd March 2019, Device Technologies (DTA) celebrated their 10 year anniversary of SAP.  As part of commemorating this milestone, they wanted to share the journey with their team and highlight the transformational impact that SAP has had on the business, particularly surrounding Customer Service (both in the field as well as in-house), Contact

Bluleader is awarded SAP Recognised Expertise in SAP Hybris Cloud For Customer (SAP Sales Cloud)

SAP Recognised Expertise in SAP Hybris Cloud For Customer We are incredibly pleased to announce that Bluleader has been awarded the SAP Recognized Expertise Partner status for SAP Sales Cloud (Cloud for Customer).  SAP Recognized Expertise is awarded to partners who have met stringent requirements that demonstrate a depth of experience and show a

Collaborate. Interact. Learn.
Business Leaders { CX } Breakfast

Join business leaders and collaborate, interact with and learn from their recent CX implementations using SAP Solutions. Hear from key speakers Michelle Lucas (Lion Beverages), and David Williams (Metcash) as well as key executives from SAP Customer Experience (CX). The fourth industrial revolution is set to change the business landscape, and companies that are

By |2018-09-25T03:18:06+00:00August 29th, 2018|Events|

How will Enterprises deliver truly unique Customer Experiences that drive increased revenue?

Customer Experience or CX spans multiple disciplines and includes a complex web of customer journeys, touchpoints and environments. For the Enterprise, it becomes necessary to demonstrate the correlation between investment into customer experience and, following this, revenue growth to its stakeholders. This demonstration often becomes difficult to realise, as wholistic CX spans the entire

Introducing C/4HANA – the new SAP Customer Experience suite.

In a ground-breaking announcement at the recent Sapphire Now conference in Orlando, SAP unveiled a world first unified customer experience management suite called C/4 HANA. C/4 HANA brings together best of class solutions in CRM, Marketing Automation, eCommerce and Field Service Management The new portfolio, called C/4HANA, is a complement of CRM solutions that

Sales and marketing alignment for greater sales effectiveness

Over the last few years, we have seen a consistent trend of customers engaging with the seller much further down the sales funnel, which in effect is dramatically reducing pipeline visibility. Some studies show over 70% of the buyer’s journey is complete before engagement occurs,  thus signalling a significant paradigm shift.  At the point