CRM

Case Study – First In Australia – Medical Devices Industry

SAP CRM/BCS Implementation - Medical Devices - Case Study Project Details Bluleader in partnership with their customer, has successfully implemented a contact centre solution using SAP’s Business Communications Manager (BCM) and SAP CRM.  This has greatly increased contact centre efficiency as well as driven improved customer service and sales opportunities. The customer is a

By | 2018-08-02T01:57:58+00:00 July 1st, 2012|Customer Relationship Management, SAP|

Case Study – CRM Operational Enhancements – Transport Industry

Project Details: An HCL-AXON / Bluleader partnership implementation of SAP’s Customer Relationship Management (CRM) software has enabled the QR National Coal division to streamline its central revenue collection and protection requirements, whilst also laying platform for further rollouts of CRM functionality throughout the organisation. QR National is Australia’s premier coal transport company and a

By | 2018-08-03T06:47:55+00:00 June 3rd, 2008|Customer Relationship Management, SAP|