Stay a step ahead of customer expectations

Stay a step ahead of customer expectations with SAP Service Cloud. This cloud-based customer service software simplifies your ability to offer multiple service channels, access complete and contextual customer information, and gain real-time insight into call centre and field service performance.

  • Cloud deployment

  • Insight into real-time service performance

  • Mobile and offline tools for field service

  • Consistent service experience across channels

Strengthen omni channel engagements

Give customers consistent, high-value service every time by handling all communication channels and maintaining customer interaction history centrally.

Resolve customers' issues faster

Improve first-contact resolution by using collaboration and knowledge tools to provide relevant customer and product information to contact centre agents.

Deliver customer support service on the go

Equip field service technicians with the mobile tools they need to resolve issues quickly and efficiently to improve productivity and customer satisfaction.

Omni channel customer service

Provide personalised customer care by empowering customer service agents with complete, up-to-date information; in-depth interactions; accurate ticketing; and case management.

Efficient field service and repair management

Improve your first-time fix rate by scheduling properly skilled service technicians and providing necessary parts and account details online, offline, and with any device.

Improved performance

Boost customer service performance with machine learning and Internet of Things. Automate routine tasks, improve resolution times and enable predictive maintenance.

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