Build a unified, true 360-degree customer view
The Internet of Things (IoT) gives you the insight to deliver smart services – and enables new business models such as subscriptionservices. It’s shedding light on previously unseen areas of business, streamlining production and optimizing shipping.
The product itself becomes a data source for its entire life. SAP takes IoT data and combines it with data from other applications, and through machine learning and smart analytics can build a unified, true 360-degree customer view. That empowers service managers, agents and technicians with predictive services and the real-time insights they need to increase productivity and drive profits.
SAP provides an end to end approach to the IoT, not just a narrow front-office view; leveraging the power of SAP HANA database, there is no need to worry about data volumesa mature IoT implementation generates. Also, our multi-cloud approach allows customers to run their business on a choice ofinfrastructure providers such as AWS, Google or another provider.