Equip in 90 seconds

About Equip for Field Services

Whatever your organisation does, if you have a division tasked with serving customers in the field, then you are sitting on your biggest and easiest opportunity to create seismic improvements to your business without completely changing your operational model.

Equip is a Field Service solution like nothing else on the market. A true merging of Operational excellence with the type of Marketing that not even your most sophisticated competitors can compete against.

Operations, meet Marketing.

We’ve configured Equip for 3 types of business.
Which are you?

We sell services

Your business exists to service and maintain physical assets – you’re a pure field services company. The experience that your field technicians receive when they interact with your systems and processes is directly translated into the customer service they give on behalf of your organisation. Given field servicing is how you make your money, it better be a good experience!

Bluleader exists to enhance customer service for our customers. It’s what we were founded to do, it’s underpinned every hire we’ve ever made and it’s the driving force behind every project we undertake.

Into Equip we’ve poured decades worth of customer service experience – we’ve considered all the details that you know need attention on every service call, but until now have been reliant on humans and amateur-level IT to remember.

For pure service organsiations like yours, Equip will make the biggest difference to the consistency with which you provide exceptional customer service experiences by fully digitising the framework around which your technicians operate.

We sell or maintain high-value, serialised products

Your business handles multiple parts of the supply chain, perhaps including manufacture, wholesale, distribution, after-sale support and maintenance, warranties and more. The key difference between you and certain other types of business is that you handle high value physical assets. Your customers have spent thousands or dollars on your product and if it breaks down, they are not going to be happy.

The field service you provide after the point-of-sale needs to be informed by everything that has happened before and during the sale – your customers expect you to know them, know what they bought from you and know how to fix it. They’ve already sunk huge sums of money, so they expect nothing less than a seamless, rapid, world-class experience. How infuriating for them to feel that you’ve taken their money and then deprioritised them! What better way to ensure they never recommend you to anyone, ever, than not investing in the field servicing experience you provide?

With Equip we guarantee that you’ll make a step change in field services efficiency and unlock working capacity. We’ll integrate all the information across your business about each customer and product and make it available in a logical and useful format so that your field servicing division drives recommendations, positive brand perception and customer retention.

We sell low value, high volume physical goods

Your business is about volume. Huge amounts of lower value product that may sometimes be perishable. For you, Field Services means logging service tickets, tracking them, performing investigations and inspections and triggering preset workflows dependent on the outcomes. Do you recall products from shelves? Do you provide notifications and additional information to the end customer? Who should pay? How will you handle logistics? There’s an endless stream of considerations at play for your Field Servicing team.

Improvements in Field Servicing for you can have significant bottom line impacts. It’s all about speed of issue resolution to get stock moving – you and your customers can’t afford to have large quantities of product using up space, deteriorating, and not being converted in to cash.

Configuring Equip for your type of organisation tackles exactly these issues – providing a logical, actionable layout of information and preset workflows to ensure that your people in the field can get to the crux of any issue quickly and accurately and then, crucially, be presented with a range of automated possible next steps.

How Equip by Bluleader can help
Field Servicing
in your business

Service quality consistency

Guarantee everyone you have in–the-field is following a best-practice process that you have designed and are implementing collective feedback to continually improve upon. 

Drastically reduced costs

Spend less on everything from contractors, through fuel, stock, rent and repairs to compensation and breakage. 

Unlocked servicing capacity

Make seismic improvements in the efficiency with which you utilise your existing field servicing people and resources. 

Operations meet marketing

Discover how small alterations to field-staff process, catalysed by the right IT platform and integrated workflows, can become your organisation’s most powerful sales and marketing channel. 

Speed of resolution

See data from systems across your entire business (CRMs, price lists, ERPs, websites and more) work with preset, post-service-call automated-workflows to dramatically decrease the time each service ticket takes to close.

Logical user experience

Ensure ease-of-adoption and low time-to-master amongst both technical and non-technical staff.

How Equip by Bluleader has helped supercharge
Field Serving in other businesses
How much could Equip for
Field Services save your business
Take our quick assessment now to receive a personalised report showing how you score across 5 key areas of Field Services. We’ll also provide you a benchmark against other people that have taken the report and update it over time for you.
Find out where your strengths and gaps are
Request a demo or ask a question
Request an Equip demo or send us a question.

Or give us a call on the number adjacent.

Bluleader
Suite 602, Level 6
2 Elizabeth Plaza
North Sydney NSW 2060
AUSTRALIA

Tel: +61 2 9037 4345
Fax: +61 2 8079 6677