SAP

Creating Better Customer Experiences With SAP Sales and Service Cloud

Carinity, a Baptist Community Services provider, are onboarding clients with the right services at the right time with SAP Sales and Service Cloud and SAP Partner, Bluleader

By | 2018-08-16T23:45:57+00:00 August 16th, 2018|Customer Experience, SAP, Testimonials|

Getting ready for IFRS 16? You may need to review your existing processes

Companies may consider maintaining the status quo, such as using typical spreadsheet accounting. Unfortunately, this solution is likely to be a painful one if your organisation has a large volume of leases (jn excess of 100) and lease complexity exists. Accounting firms do provide bolt-on or standalone solutions that can align internal systems.

By | 2018-07-23T05:05:05+00:00 July 23rd, 2018|Finance, IFRS, SAP|

Introducing C/4HANA – the new SAP Customer Experience suite.

In a ground-breaking announcement at the recent Sapphire Now conference in Orlando, SAP unveiled a world first unified customer experience management suite called C/4 HANA. C/4 HANA brings together best of class solutions in CRM, Marketing Automation, eCommerce and Field Service Management The new portfolio, called C/4HANA, is a complement of CRM solutions that

By | 2018-07-09T02:53:42+00:00 July 9th, 2018|C/4HANA, Customer Experience, Customer Relationship Management, CX, SAP|

Reverse Funnel Integration for Data-Driven Sales

Over the last few years, we have seen a consistent trend of customers engaging with the seller much further down the sales funnel, which in effect is dramatically reducing pipeline visibility. Some studies show over 70% of the buyer’s journey is complete before engagement occurs,  thus signalling a significant paradigm shift.  At the point

Drive transformation with multi-touch measurement

Segment, increment and stand out with a new breed of marketing tools using machine learning Marketers want to be in a position to confidently say: “If we spend X then we’ll increase sales by Y.” But while the need to understand performance and optimize strategy is there, many just don’t have the right data

By | 2018-06-22T05:39:58+00:00 June 22nd, 2018|Marketing Automation, SAP, Thought Leadership|

The Power of SAP Marketing Cloud

Driving Revenue by Focusing on Data and Analytics Marketing Automation allows companies to realise economies of scale that support demand generation and pipeline velocity. A successful implementation provides the equivalent of hundreds of additional marketing resources while its absence may place the organisation at significant competitive risk. The SAP Marketing Automation solution is focused

By | 2018-07-23T22:45:56+00:00 June 12th, 2018|Marketing Automation, SAP|

What Could You Do With Another 50% Service Capacity?

If your organisation has people and equipment out on the road, chances are you have some untapped service capacity. You probably sense this yourself, that there are inefficiencies – often in the field – that you can’t quite identify. What if there was a way to bring tools on board that would give you

By | 2018-06-17T07:10:46+00:00 June 12th, 2018|Advanced Technologies, SAP|

Where To For Classic SAP BW Users?

With Classic BW coming to the end of its life it is time to consider the options. BW 4 HANA is the obvious choice but it is not the best or most cost-effective option for everyone. SAP BW has a large user base within SAP ERP customers, but for many it is not meeting

By | 2018-06-12T00:27:40+00:00 June 8th, 2018|Advanced Technologies, SAP|

Why field-servicing operations have to recognise the link between technology, staff retention and customer satisfaction

Technology isn’t a silver bullet. In fact, as tech gets cheaper, easier and more available to everyone, it’s not which technology you choose that will set your organisation apart. It’s how well you harness it as a tool for what IS the number one battleground in the market place: customer experience. If you’re in