Microsoft

The Power of Dynamics – Proving it’s not “Just a CRM”

As Dynamics 365 Consultants, it is our duty to understand and truly know our respective product areas - this comes with education and experience. Then, we must use this knowledge to guide our Customers and users in how Dynamics can be leveraged for them to overcome their challenges and reach optimal business results.  However,

CRM V0.1 to Dynamics 365 and Beyond

In 2001 Microsoft CRM 1.0 was born – a basic contact management and email campaign functionality aimed at the small and medium business market. Since then Microsoft has embarked on an eighteen-year journey of astronomical change which was fraught with challenges and full of achievements. The 2019 D365 road map suggests they are not

Microsoft Dynamics 365 April ’19 Release is here!

The long-anticipated April ’19 Release has started rolling out, promising to deliver a host of new and innovative features, enhancements and functionality to the existing Dynamics 365 applications. These applications include Sales, Marketing, Customer Service, Portal, Field Service, Project Service Automation, Finance and Operations, Talent, Retail, and Business Central. This release is also the

How Microsoft is getting around the industry’s ‘dirty little secret’.

So… you’ve just implemented a cloud-based application to solve a specific problem, for example a CRM (Customer Relationship Management) solution to build structure into your growing sales team. The project was promptly delivered within budget, and you see it as a success. However, since this new CRM has its own customer database, you’ve realised

By |2019-05-23T01:53:57+00:00May 9th, 2019|Dynamics 365 CE, Microsoft, PowerApps, Thought Leadership|

Driving Health & Safety with the Power Platform

“Bluleader assisted us in achieving our goals, consolidating the application landscape and driving adoption across the business” - James Marcelo, Project Manager, Safety Reset Programme Ausgrid are an Australian Electricity Distribution company who own, maintain and operate electrical networks, and specifically, the networks of over 1.7 million customers in New South Wales, Australia. Technicians

By |2019-05-02T04:01:41+00:00April 12th, 2019|Case Study, Microsoft, PowerApps|

Case Study – Adoption of Dynamics 365 CE creates greater operational efficiency

‘The new Dynamics 365 system has vastly improved our ability to drive sales efficiency and reduce administration effort’ – Company Director This professional services company is a leading independent Australian systems integration firm focused on delivering Customer Experience consulting solutions.   Having grown in size significantly, they identified a need to implement a new internal

Case Study – Rotary Down Under: Streamlining Subscriptions via a Self Service Portal

“From our original contact with Bluleader, through personal meeting with needs analysis, extensive consultation, job definition and quotation, with system testing, startup and training, the process has been well managed by their professionals to the highest standard, 10/10! Tim Moore RDU Board Member, IT Rotary Down Under (RDU) publishes printed and digital versions of

By |2019-03-24T22:41:23+00:00February 8th, 2019|Microsoft, Testimonials|

World Cup lessons to give your business a competitive edge

Russia is not normally a country we look to for tips on business technology, but as the dust settles after the World Cup, some lessons that translate into a business environment can be drawn from how the most successful teams overcame their opponents. Brazilian great Pelé once said: “When you control the ball, you