Dynamics 365 CE

Delivering Redundancy – how to design yourself out of a job.

There are so many ways to measure if a project was successful, my preferred measure of project success is ‘redundancy’. Not the redundancy which spirals your life into unemployment and financial trauma, nor the redundancy of incumbent systems (although that’s sometimes desirable too!). But this redundancy surrounds the shelf life of the consultant and

The Power of Dynamics – Proving it’s not “Just a CRM”

As Dynamics 365 Consultants, it is our duty to understand and truly know our respective product areas - this comes with education and experience. Then, we must use this knowledge to guide our Customers and users in how Dynamics can be leveraged for them to overcome their challenges and reach optimal business results.  However,

How Microsoft is getting around the industry’s ‘dirty little secret’.

So… you’ve just implemented a cloud-based application to solve a specific problem, for example a CRM (Customer Relationship Management) solution to build structure into your growing sales team. The project was promptly delivered within budget, and you see it as a success. However, since this new CRM has its own customer database, you’ve realised

By |2019-05-23T01:53:57+00:00May 9th, 2019|Dynamics 365 CE, Microsoft, PowerApps, Thought Leadership|

Case Study – Adoption of Dynamics 365 CE creates greater operational efficiency

‘The new Dynamics 365 system has vastly improved our ability to drive sales efficiency and reduce administration effort’ – Company Director This professional services company is a leading independent Australian systems integration firm focused on delivering Customer Experience consulting solutions.   Having grown in size significantly, they identified a need to implement a new internal