Bluleader

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So far Bluleader has created 8 blog entries.

Bluleader is awarded SAP Recognised Expertise in SAP Hybris Cloud For Customer (SAP Sales Cloud)

SAP Recognised Expertise in SAP Hybris Cloud For Customer We are incredibly pleased to announce that Bluleader has been awarded the SAP Recognized Expertise Partner status for SAP Sales Cloud (Cloud for Customer).  SAP Recognized Expertise is awarded to partners who have met stringent requirements that demonstrate a depth of experience and show a

Collaborate. Interact. Learn.
Business Leaders { CX } Breakfast

Join business leaders and collaborate, interact with and learn from their recent CX implementations using SAP Solutions. Hear from key speakers Michelle Lucas (Lion Beverages), and David Williams (Metcash) as well as key executives from SAP Customer Experience (CX). The fourth industrial revolution is set to change the business landscape, and companies that are

By |2018-09-25T03:18:06+00:00August 29th, 2018|Events|

Rheem: Giving Customers a “Warm Glow” with SAP Cloud for Service

When it comes to hot water, Australia counts on Rheem Australia Pty. Ltd. to keep it warm. As the country’s largest supplier of water heaters, Rheem has been manufacturing in Australia for over 75 years, and the company remains at the forefront of innovation in all forms of water heating technology. So, when the peak winter season arrives, it must be able to handle higher customer inquiry volumes, regardless of the communication channel.

By |2018-08-23T02:09:55+00:00August 22nd, 2018|SAP, Testimonials|

Creating Better Customer Experiences With SAP Sales and Service Cloud

Carinity, a Baptist Community Services provider, are onboarding clients with the right services at the right time with SAP Sales and Service Cloud and SAP Partner, Bluleader

By |2018-08-22T05:51:53+00:00August 16th, 2018|Customer Experience, SAP, Testimonials|

Introducing C/4HANA – the new SAP Customer Experience suite.

In a ground-breaking announcement at the recent Sapphire Now conference in Orlando, SAP unveiled a world first unified customer experience management suite called C/4 HANA. C/4 HANA brings together best of class solutions in CRM, Marketing Automation, eCommerce and Field Service Management The new portfolio, called C/4HANA, is a complement of CRM solutions that

What Could You Do With Another 50% Service Capacity?

If your organisation has people and equipment out on the road, chances are you have some untapped service capacity. You probably sense this yourself, that there are inefficiencies – often in the field – that you can’t quite identify. What if there was a way to bring tools on board that would give you

By |2018-06-17T07:10:46+00:00June 12th, 2018|Advanced Technologies, SAP|

Case Study – First In Australia – Medical Devices Industry

SAP CRM/BCS Implementation - Medical Devices - Case Study Project Details Bluleader in partnership with their customer, has successfully implemented a contact centre solution using SAP’s Business Communications Manager (BCM) and SAP CRM.  This has greatly increased contact centre efficiency as well as driven improved customer service and sales opportunities. The customer is a

By |2018-08-02T01:57:58+00:00July 1st, 2012|Customer Relationship Management, SAP|

Case Study – CRM Operational Enhancements – Transport Industry

Project Details: An HCL-AXON / Bluleader partnership implementation of SAP’s Customer Relationship Management (CRM) software has enabled the QR National Coal division to streamline its central revenue collection and protection requirements, whilst also laying platform for further rollouts of CRM functionality throughout the organisation. QR National is Australia’s premier coal transport company and a

By |2018-08-03T06:47:55+00:00June 3rd, 2008|Customer Relationship Management, SAP|