Your brand and trust means a lot to customers. Make sure your AI understands that.
Inbenta is a pioneer in online customer support, success and experience. Using Natural Language Processing and Artificial Intelligence, we specialize in online self-service, support ticketing and e-commerce search. Some of our key functionalities include multilingual Natural Language search of knowledge base content and FAQs, conversational chatbots, and a performance-monitoring dashboard. Our platform provides answers to questions based on the meaning, not just keywords. We integrate with Zendesk, Salesforce, Facebook Messenger, Skype and many more.
In 2016 Bluleader partnered with Inbenta to bring this cutting edge AI technology to the Australian and New Zealand markets (Press Release).
With its humble beginnings in 2005 Inbenta has been in the AI and Natural Language Processing space long before most of its competitors. The company is made up two hemispheres:
The left hemisphere comprises of computational linguists whose sole purpose is to enrich the multiple Tiers of Lexicons built into the technology. The right hemisphere is the machine learning technology.