Bluleader recently completed their implementation of SAP Cloud for Customer into a large contact centre for an Australian Retailer.

Our latest project included migration of large volumes of historical data, integrated web forms for customers to log enquires and complaints and case management to investigate product and operational issues.

The SAP Cloud for Customer solution is well suited for contact centres and customer service environments where flexibility is important.  The system is easy to implement and integrates to SAP ERP enabling agents to access the large volume of products retailers have.  To discuss this or your own contact centre upgrade contact Brad Jackson at Bluleader’s Sydney Office.