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World class technology combined with the best people delivering exceptional customer experiences

Customer centricity {CX} solutions

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Customers expect great experiences when they buy from you.
Meet those expectations and gain their loyalty with cutting-edge e-commerce soloutions

{ COMMERCE }

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{ INTELLIGENT ENTERPRISE }

Quantum computing, machine learning
and artificial intelligence

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Advanced
Customer Relationship Management { CRM }

Provide the right course of actions needed to nurture leads to close
and increase sales velocity, while maximising profitability with AI-driven prescriptive insights.

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Demand Generation, Increasing Pipeline Velocity and Exceptional Customer Experiences
with { SAP Marketing Cloud }

MARKETING AUTOMATION

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Create an end to end service experience with
Field Service Management { FSM }

Meet real-time service expectations. Keep customers informed on their service needs,
scale your workforce to meet current demands and equip your service technicians
with the right knowledge and tools on the go.

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Business Leaders Breakfast

{ Collaborate. Interact. Learn. }

RESERVE YOUR PLACE

Join business leaders and collaborate, interact with and learn from their recent CX implementations using SAP Solutions. Hear from key speakers Michelle Lucas (Lion Beverages), and David Williams (Metcash) as well as key executives from SAP Customer Experience (CX).

Home2018-10-08T04:45:38+00:00

Welcome to Bluleader

Bluleader is a leading systems integration and consulting partner that assists businesses to configure and deploy technologies such as Customer Relationship Management (CRM), Marketing Automation (MA), Field Service Management (FSM), and Commerce solutions.

Additionally, we support businesses evolve towards intelligent enterprises via our Flexible Edge solutions, encompassing technologies such as advanced analytics, custom developments, machine learning, blockchain and internet of things (IoT).

We deliver value by providing the strategic link between information technology, operations and business strategy, providing a synergy that harmonises technology and people.

We believe that positive customer experiences provide the single greatest influence on revenue and profits. Understanding the customer journey allows for the optimisation of touchpoints, leading to enhanced customer sentiment and increased buying propensity.

Our services provide our customers with access to, and the management of their omnichannel environment, thus providing the basis for business success while allowing organisations to harness their competitive advantage.

In providing services and advice, Bluleader partners with customers to enable them to take ownership of their customer journeys and have a positive impact on customer experience, demonstrating return on investment and increased profitability.

SERVICE AND SUPPORT

Providing high quality implementation services and ongoing support for seamless execution

CUSTOMER EXPERIENCE

Provide your customers superior experiences by leveraging process and technology

CLOUD

Leverage enterprise grade cloud platforms to deliver sales, service, marketing and commerce soloutions

FLEXIBLE EDGE

leverage your existing IT investment and allow your organisation to differentiate and innovate

We Value

For Great Customer Experiences

Positive customer experiences provide the single greatest influence on revenue and profits. Understanding the customer journey whether in business to business or consumer markets will allow for the optimisation of touchpoints and the delivery of enhanced customer sentiment.
Gaining access to and the management of omnichannel environments provide the basis for business success while allowing your organisation to harness its competitive advantage.

Since it’s inception in 2007, Bluleader has been dedicated to creating a truly superior customer experience across the digital landscape by using the latest in world-class, cutting-edge technologies including SAP C/4Hana, Customer Relationship Management, Marketing Automation, eCommerce and Field Service Management.

“A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption of our work. He is the purpose of it. He is not an outsider of our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to do so.” – Gandhi

Moving business forward

Bring CRM and ERP capabilities together with intelligent business applications that help run your business end to end in the cloud.

The Best Run SAP

Explore SAP’s wide range of business intelligence tools & management software. Become an intelligent digital enterprise with our cloud business solutions.

Online self-service & conversion

Uncover the intent behind each user’s question. Inbenta will give a quick and precise response creating an intelligent conversation with the customer.

Customer Experience Solutions

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Join business leaders and learn from their recent CX implementations using SAP Solutions. Hear from key speakers Michelle Lucas (Lion Beverages), and David Williams (Metcash) as well as key executives from SAP Customer Experience (CX).

Collaborate. Interact. Learn.

RESERVE YOUR PLACE