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Customer centricity [CX] solutions

World class technology combined with the best people delivering exceptional customer experiences

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Welcome to Bluleader

Bluleader is dedicated with delivering value to our clients using best of breed technology. We focus on  helping you deliver exceptional customer experiences, ensuring a return on your investment, increased profitability and positive outcomes.

Bluleader Values

Welcome to the Customer

Positive customer experiences provide the single greatest influence on revenue and profits. Understanding the customer journey whether in business to business or consumer markets will allow for the optimisation of touchpoints and the delivery of enhanced customer sentiment.
Gaining access to and the management of omnichannel environments provide the basis for business success while allowing your organisation to harness its competitive advantage.

Since it’s inception in 2007, Bluleader has been dedicated to creating a truly superior customer experience across the digital landscape by using the latest in world-class, cutting-edge technologies including SAP C/4Hana, Customer Relationship Management, Marketing Automation, eCommerce and Field Service Management.

“A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption of our work. He is the purpose of it. He is not an outsider of our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to do so.” – Gandhi

Our Partners

Our Solutions

Recent Articles

  • Introducing C/4HANA – the new SAP Customer Experience suite.

    In a ground-breaking announcement at the recent Sapphire Now conference in Orlando, SAP unveiled a world first unified customer experience management suite called C/4 HANA. C/4 HANA brings together best of class solutions in

  • Reverse Funnel Integration for Data-Driven Sales

    Over the last few years, we have seen a consistent trend of customers engaging with the seller much further down the sales funnel, which in effect is dramatically reducing pipeline visibility. Some studies show

  • Drive transformation with multi-touch measurement

    Segment, increment and stand out with a new breed of marketing tools using machine learning Marketers want to be in a position to confidently say: “If we spend X then we’ll increase sales by

  • The Power of SAP Marketing Cloud

    Driving Revenue by Focusing on Data and Analytics Marketing Automation allows companies to realise economies of scale that support demand generation and pipeline velocity. A successful implementation provides the equivalent of hundreds of additional

  • What Could You Do With Another 50% Service Capacity?

    If your organisation has people and equipment out on the road, chances are you have some untapped service capacity. You probably sense this yourself, that there are inefficiencies – often in the field –

  • Where To For Classic SAP BW Users?

    With Classic BW coming to the end of its life it is time to consider the options. BW 4 HANA is the obvious choice but it is not the best or most cost-effective option